Política de reembolso

Murray Brothers Palm Beach wants to assure you are 100% satisfied with the product(s) you purchased, which is why we offer a FREE 30-day return period on all murraybrosretro.com orders.

Please reference Order & Shipping Confirmation Emails to find your Order ID to process your return. Do not use the packing list information that was shipped with your product(s).

  • Excludes sale items

  • Excludes gift cards


SHIPPING CHARGES

Shipping charges are not refundable

  • International orders including, Puerto Rico, Canada and all other US territories, and states outside of the continental US (Alaska & Hawaii), the customer is responsible for the return shipping cost.

DAMAGED/DEFECTIVE ITEMS

  • To file a claim for a defective product, email us at: support@murraybrosretro.com and include a description of the defect and photos showing the defective product.


TO CREATE A RETURN:

  1. Email us at: support@murraybrosretro.com
  2. Or- Click here to go to your account
  3. Select items for return
  4. Print out USPS return label
  5. Your credit card will be refunded when merchandise has been processed. Please allow up to 30 days for your return to be processed during holidays.

RETURN CONDITIONS

All items must be returned unworn, unwashed, undamaged, unused, and contain all original tags. Once your product is received and inspected, a refund will automatically be applied to the original credit card/form of payment on file and a credit memo will be emailed to you as proof of the refund reflecting back to your account.

  • All exchanges will be processed as a refund back to the original credit card on file. Any exchange or replacement order will need to be placed separately if you are interested in an alternative size, color or style.
  • Return timeframe starts from original purchase date.
  • MURRAY BROTHERS PALM BEACH FL LLC. is NOT liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
  • Original expedited shipping charges will NOT be refunded.
  • Please allow 30 days for credit to clear once received.
  • Items not returned in 100% resellable condition will be subject to a restocking fee (10%).
  • If refund is initiated and the original form of payment is no longer available, a gift card will be issued.
  • Return policy subject to change without notice.

Need to contact Customer Service?

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